A total of 93 of our hotels had obtained certification of registration with the ISO9001 standards for Quality Management Systems as of 2012. We have established a mechanism for improving the quality of our services and aiming to receive no complaints.
We introduced an ISO 14001-certified environmental management system focused on reduced environmental loads as an important management issue. A total of 93 of our hotels had obtained certification of registration with the ISO 14001 standards for Environmental Management Systems as of 2012.
We introduced an ISO/IEC227001-certified Information Security Management System to avoid information system risk. The certification was extended to our IT Strategy Office of Headquarters, Management Quality Department and administration and Planning Department of 2012.